OctoLink

It’s a Residents Management Tool tailor made for the connector roles that work in the community. It’s designed to help track progress, connect residents with the care they need, reduce the admin burden.

 The platform has been developed by a team of Community Health and Wellbeing Workers, GPs, academics and app specialists in Westminster. It is a joint venture between Healthcare Central London and Octopus Health.

Yes, users can use this on both platforms. OctoLink is mobile-friendly. 

It costs £500 per user per annum. All users get a three-month free trial. 

 Yes, the user can add SNOMED codes.

No, it doesn’t currently automatically connect.

The trust between the user and the patient is incredibly important in community care. We have therefore taken the decision for users to opt in and out regarding the information they share with GPs or the Local Authority.

Yes, and the data can be customised or filtered.

Yes, you can connect OctoLink to SystmOne via bulk extract by the Practice. Engagement codes can be added to patients’ records too. Based on your individual requirements, we can also automate this if GP practices require it. 

Yes, to some extent. Certain add ons such as our Wellbeing Index and consent forms can be activated on request. Custom themes are also available for independent clusters (groups of centres falling under the same organisation or borough). Get in touch to discuss this further.

Yes, OctoLink is fully customisable dependent on your Borough or area need. 

Not currently but this information can be added as notes by the user.

This is possible but only ‘Super Admin’ users will have access to this. You can define the ‘Super Admin’ for your organisation. 

Yes. We have The Wellbeing Index, our unified, validated, and acceptable measure of wellbeing across health and social care systems to offer to all users. However, you can ask that other tools are used.

Yes, we are fully compliant with all these standards.

In the Azure cloud (UK). 

Yes 

Yes.

Yes.

We maintain comprehensive audit logs to help ensure security, reliability, and transparency across our platform:

Database activity logging
Our PostgreSQL databases (hosted on Microsoft Azure) generate server logs that track important activity, helping us monitor performance and detect unusual behaviour.

Authentication and access logs
We use Azure B2C to manage sign-ins and identity. It provides detailed logs of login activity, helping us identify and respond to suspicious access attempts.

Application audit trail
At the application level, we maintain an audit trail of key actions (such as account changes or important operations). This helps us investigate issues, maintain accountability, and improve service reliability.

Yes.

Octopus Health Ltd in partnership with Healthcare Central London has full control over the permissions and onboarding process. In addition, for each centre, managers can control the access levels for each of their users.

Yes.

Vulnerabilities are triaged and patched according to severity: critical vulnerabilities are addressed within 12 hours, high within 1 to 2 days, and medium/low within 4 weeks as part of our regular maintenance cycle.

• Detection & reporting: Incidents can be identified through monitoring/alerting systems or reported by staff/users and are logged immediately upon identification. 

• Assessment & classification: Each incident is assessed for severity and potential impact on data confidentiality, integrity, and availability, with reference to our Data Protection Impact Assessment (DPIA). 

• Containment & investigation: Affected systems are isolated where necessary, and the root cause is investigated. 

• Notification: Where an incident involves personal data, we follow our breach notification procedures, including informing affected customers and, where required, the ICO within statutory timeframes (e.g. 72 hours under UK GDPR). 

• Remediation & recovery: Systems are restored, and any necessary patches or configuration changes are applied. 

• Post-incident review: A review is conducted to identify lessons learned and update policies/controls (including the DPIA where relevant) to prevent recurrence. 

No.

Yes OctoLink was developed in partnership with Westminster’s Community Health and Wellbeing Workers, academic researchers and senior GPs. 

We provide a one hour training session during the onboarding process.

We provide regular day-to-day maintenance support during 9am to 5pm, Monday to Friday. 24/7 out-of-hours support is available for urgent issues only, such as system failures, data breaches, or other critical incidents.

We currently have nearly 70 users supporting over 7,700 households and over 5,200 residents.

Yes.

The app is designed for use on desktop computers, laptops, tablets, and mobile phones. There is no in-app functionality to support disabled users and it relies on the device accessibility tools. We have worked to make our design as user-friendly as possible.