Enhanced Access Service

Do you find it difficult getting to your GP surgery during normal hours? As part of our mission to improve patient care, HCL’s Enhanced Access Service means that patients registered at our member Practices can see clinicians in the evenings and at weekends. These appointments take place at two hubs in Westminster and also online.

Where are the hubs and when are they open?

HCL provides Enhanced Access hubs in the north and south of the borough:

South Westminster Centre for Health, St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico): 6.30pm to 8pm on weekdays and 9am to 4pm on Saturdays
The Connaught Square Practice, 41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch): 6.30pm to 8pm on weekdays and 9am to 4pm on Saturday
A remote telephone clinic also operates during weekdays 6.30pm to 8pm and 9am to 5pm on Saturdays.

What can I make an appointment for?

You must be registered with an HCL member Practice to use this service.

Find your nearest HCL GP

Clinicians at our Enhanced Access hubs can help you with diagnosis, testing and treatment for various conditions, including:

Hypertension
Blood tests
Gastrointestinal conditions
Asthma and diabetes reviews
Chest infection
Muscle injury
Wound care
Blood pressure checks

If you need non-emergency medical care but can’t wait for an appointment, call NHS 111. If someone is seriously ill or injured and their life is at risk, call 999.

Which clinicians can I see at the hubs?

Depending on your needs, you’ll be able to make an appointment with a GP, Advanced Nurse Practitioner, Clinical Pharmacist, Healthcare Assistant, or Practice Nurse.

How do I make an appointment?

You must be registered with an HCL member Practice to use this service.

Find your nearest HCL GP

To book an appointment at HCL’s Enhanced Access hubs, call your registered GP surgery.

Or, if your GP surgery is closed, call NHS 111. Enhanced Access has a referral requirement which your registered GP surgery is aware of. If Enhanced Access is an appropriate service following your call with NHS 111, they will inform you.

Unfortunately, walk-in appointments are not available.

You’ll receive a text message reminder about your appointment. If you’re unable to attend your appointment, please call 020 3884 9637. For any appointment enquiries, patients can email hcl.hclenhancedaccess@nhs.net.

If you need non-emergency medical care but can’t wait for an appointment, call NHS 111. If someone is seriously ill or injured and their life is at risk, call 999.

Will the clinicians at the
 hub have access to my medical records?

When you make an appointment at one of HCL’s Enhanced Access hubs, you’ll be asked for consent to share your medical records with clinicians at the hub to aid their diagnosis and treatment. If you choose not to consent, we’ll recommend that you see your own GP during normal hours.

What happens after my appointment?

Your GP will be able to see details of your Enhanced Access hub appointment on your medical records. If you require a prescription, this will usually be sent directly to your nominated pharmacy unless you advise the clinician otherwise. We’ll send you a text message asking for feedback about your appointment so we can continue to improve this out of hours service.

What kind of feedback have you had from patients?

“My appointment was bang on time. The GP was very thorough, clear and very kind.”

“A very good NHS Practice. All the doctors are caring, friendly and professional.”

“I was extremely grateful for the understanding and level of care shown by everyone on my visit which was completely resolved within the hour. Thank you.”

How HCL’s Enhanced Access  
Service works

Call your registered GP surgery or the hub service to make an appointment.
Give consent for your medical records to be shared with clinicians at the hub.
If you choose to give consent, receive details of your appointment and a text message reminder.
Attend your appointment and, if required, receive a prescription.
Provide feedback about the hub service to HCL.
Your medical records are updated.