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HCL’s Family Navigators work across referrals from our member GP practices, stepping in to help families with complex needs access the right services and support.
Family Navigators build relationships with families and help them access key services when needed, like education, health or housing services.
They’re also linking points between schools and GP practices, and act as a first point of contact for families to help build a community network around them.
The Family Navigators are employed by Westminster Council, and the service is funded by the HCL Additional Roles Reimbursement Scheme (ARRS), until April 1, 2025.
Skilled in outreach, they help families who may be struggling to engage with services that can help them. Working sensitively across a diverse range of backgrounds and cultures, they work with people managing complex needs within their family unit.
Their work with families in need can look like:
GPs usually make referrals to the Family Navigator service (if they think it would be helpful). It’s something they can talk you through briefly before making the referral, during a GP appointment for yourself, or somebody you have caring responsibilities for, such as a child.
“My navigator was always there for me and my daughter when needed, she helped me through a very difficult time.”
Working through difficult circumstances and emotions with families, Family Navigators build trust and openness with patients.
They are trained to spot issues early, directing families towards solutions that prevent problems escalating into crisis. In doing so, they also help to loosen pressure on wider services.
Family Navigator that serve HCL’s member practice communities are employed by Westminster City Council. To find roles within this team, please visit their vacancy search page.
For other roles, we publish the latest HCL job opportunities on our Careers page and LinkedIn profile.
Get the latest news and views from Healthcare Central London, our member Practices and partners.